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Contact Us

Important Notice: Our call centre will be operating remotely over the upcoming weeks. We will remain open from 08h00 - 16h00, Monday to Friday to assist you with your queries. In the event that you require a replacement product, we will direct you to the nearest pharmacy.

Thank You for visiting our Accu-Chek website.

Emails will be attended to during normal business hours. Please allow up to 72 hours for a response.

If you are looking for an Accu-Chek Active black code chip, please call the Accu-Chek Call Centre on 080-34-22-38-37. 

Please note that this site is not intended or designed for reporting product related adverse events to our company. To report a product related adverse event please contact the Accu-Chek Enquiry Line (080 -34-22-38-37).  For a query or assistance relating to your Accu-Chek Combo pump, please contact the Pump Hotline on 0860-697-867.

In the event of a health emergency please contact Emergency Services or seek advice from your healthcare professional.

PLEASE NOTE: Promotional campaigns offered by other Accu-Chek affiliates are not valid for the South African market.

Privacy statement:

Roche Diabetes Care (RDC) guarantees that the information collected is confidential and will not be disclosed to other parties. By providing your information, you agree to RDC contacting you for direct marketing and/or marketing research for an indefinite period. You may opt out of the above mentioned activities at any time in the future by contacting RDC.