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Frequently Asked Questions

General questions

Create an Accu-Chek Connect Online personal account. You can access by going to the app Settings screen>Essentials>Online Account. You will see Click HERE to Create an Online Account and following the prompts. You can also create your personal Accu-Chek Connect Online account by visiting

Yes, you can personalize a number of items and screens. Please see the listed items on the Settings screen. In addition you can sort the order of the items in Settings>Change Data Order. Simply touch and pulling on the + icon to the left of each item to move it to the desired position.

The application is offered in twelve languages: Portuguese Brazilian, Chinese Simplified, Dutch, English, French, French Canadian, German, Italian, Russian, Spanish, Turkish, and Korean. The language of the application depends on the language the operating system uses. If the language of your Smart Phone device is not among the eight available for the app, English is used for the app.

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Accu-Chek Connect Diabetes Management System

Item Description

  • Connect to better manage your diabetes
  • View your diabetes data on your mobile device
  • Digitally track results, no more paper logbook
  • Get help with insulin doses
  • Seamlessly share information

To check which mobile devices are compatible with the Accu-Chek Connect app please click here:


Meter, App, Online Portal


Encrypted, secure data storage


Easy-to-read reports


Store your diabetes data all in one place

Benefits and features
  • Easily and automatically transfer blood glucose data from the meter to your mobile device
  • Access your data, see patterns and trends
  • Conveniently calculate how much insulin is needed for meals with the built-in Accu-Chek Bolus Advisor
  • Seamlessly share your data with your caregiver and healthcare team

To check which mobile devices are compatible with the Accu-Chek Connect app please click here:





Backlit LCD


5 seconds


80 x 47 x 19 mm


2 coin cell (CR2032)


Accu-Chek Performa


Accu-Chek FastClix

Benefits and features
  • Connects wirelessly to the Accu-Chek Connect app using Bluetooth® Smart technology; blood glucose results are transferred immediately to the app, so you can share them with a caregiver, calculate a mealtime insulin dose, create graphs and more
  • Easy testing for accurate blood glucose results in just 3 steps
  • No coding – fewer testing steps
  • Easy-to-read, backlit display
  • Virtually pain-free lancing with the Accu-Chek FastClix lancing device1
  • Enhanced self-management features, such as customisable target ranges, last result feature, commenting capabilities and a detailed logbook2.

A list of compatible mobile devices can be found here.

1.Kocher S, Tshiananga JKT, Koubek R. Comparison of lancing devices for self-monitoring of blood glucose regarding lancing pain. J Diabetes Sci Technol. 2009;3(5):1136–1143.

2.Accu-Chek Performa Connect meter: data on file


Download Manual

Additional Specifications

LCD with backlight

Power supply:

2 3-volt coin-cell batteries (CR2032)

Memory capacity:

750 diary records


80 x 47 x 19 mm


Approximately 40 g with batteries

Data port:

Micro USB

Test principle:


Test averages:

7, 14, 30, 90 days

Data management:

Connects wirelessly to the Accu-Chek Connect diabetes management app. Data is stored in the cloud and can be accessed online via the Accu-Chek Connect Online system


Additional features:

Auto power off after 90 seconds


The Bluetooth® word mark and logo are registered trademarks and are owned by the Bluetooth SIG, Inc.

How to use the Accu-Chek Performa Connect wireless meter

The Accu-Chek Performa Connect meter is easy to operate and delivers accurate results in 3 steps:

  1. Just insert your test strip into the meter—it automatically turns on
  2. Only a small drop of blood is needed—apply to the easy-to-see yellow window
  3. In approximately 5 seconds, your test result appears in the easy-to-read display



Encrypted, secure data storage


Easy-to-read reports


Store your diabetes data all in one place

Benefits and features

Easy to understand and interpret reports

Data visualisation helps with quick assessment of glycaemic control leading to more informed therapy choices.1

  • Easy to convert to a PDF for saving or for printing
  • Quick snapshot of the patient’s blood glucose control
  • Alert status
  • Trend graph identifying in and out of range results

1. Hinnen et al., Use of Diabetes Data Management Software Reports by Health Care Providers, Patients With Diabetes, and Caregivers Improves Accuracy and Efficiency of Data Analysis and Interpretation Compared With Traditional Logbook Data: First Results of the Accu-Chek Connect Reports Utility and Efficiency Study (ACCRUES). Journal of Diabetes Science and Technology, 9(2):293-301, 2014.

Additional specifications
Compatibility via USB Cable:

The Accu-Chek Active, Accu-Chek Instant and Accu-Chek Performa Connect meter.


Compatibility via IR Cable:

Accu-Chek Performa, Accu-Chek Performa Nano, and Accu-Chek Performa Combo meters. The Accu-Chek Spirit insulin pump.


3-Day Profile Report, Logbook, Trend, Standard Day, Standard Week, 3 x 5 Day Test, Settings, Diary, Summary

Bolus Advice Settings:

Including (but not limited to):

Blood glucose target ranges, insulin-to-carbohydrate ratio, insulin sensitivity (correction) factor, insulin type, insulin acting time, individualised adjustments for health events (exercise, stress, illness, etc.)


Advanced encryption and secure device pairing with a mobile device