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Terms and Conditions

The following terms and conditions apply to the Roche Diabetes Care South Africa Proprietary Limited (“Roche Diabetes Care”) “Instant and mySugr competition”.

Enter the competition on the RocheDiabetesCareSSA Facebook page and follow the link provided. Provide your comment on what makes the Accu-Chek Instant meter and the mySugr app the perfect couple in the lead form provided during the period of the 1st of September to the 30th of September and qualify to win one of 90 travel bags valued at R500 following the Terms and Conditions set out below. The last day of which comments will be considered is the 30th of September. 

1. Status of Terms and Conditions

1.1. Your entry into the competition and/or your acceptance of a prize (in the event that you win a prize) constitutes your binding acceptance of these Terms and Conditions on behalf of yourself and any person with whom you may share a prize (in the event that you win a prize which is for you and one or more additional persons).

1.2. Any violation or attempt to violate any of these Terms and Conditions will result in the immediate disqualification of the transgressor from the competition.

2. Organiser

The Organiser (and promoter) is Roche Diabetes Care South Africa (Pty) Ltd.

3. Who may participate

3.1. The competition is only valid and open to people living in South Africa.

3.2. This competition is open to residents of the Republic of South Africa aged 18 years and older who are in possession of a valid identity document or valid passport (“the participants”) and excludes employees and families of employees of Roche Diabetes Care, their advertising agents, sales agents, promotional agents or any other person connected with or involved in the organizing and running of this promotion.

3.3. Participants may only enter and participate in the competition once during the term of the competition as set out in paragraph 4 below. Multiple entries by a single participant will be disqualified.

4. Duration of competition

The competition will run from the 1st of September 2021 to the 30th of September 2021. The final day on which prizes shall be drawn and awarded will be 2nd of October 2021.

5. Entrance Fee

There is no entry fee and no purchase necessary to enter the competition.

6. How to participate in the competition

6.1. Comment on why the Accu-Chek Instant meter and the mySugr app are the perfect couple. Please note that the mySugr app is supported by some android and apple devices. The mySugr app is only compatible with certain cellular mobile models. Participants can contact the Roche Diabetes Care call centre at or can call 080-34-22-38-37 to verify if their cellular mobile model is compatible with the mySugr app..

6.2. Pair the app with your Accu-Chek Instant Blood Glucose Monitoring Meter, or such other blood glucose monitoring system you may have.

6.3. Start uploading your blood glucose readings onto the mySugr app and start utilising the mySugr app for your diabetes management activities.

6.4. Enter and share your comment to the question by following the link on the RocheDiabetesCareSSA Facebook page. Any comments shared by participants directly onto the Accu-Chek Facebook page or emailed to Accu-Chek or Roche Diabetes Care will not be considered for purposes of this competition. Incomplete and incorrect entries will not be considered for a draw.

6.5. Any entries, submissions, learnings or observations submitted after the 30 September 2021 shall not be valid and considered for purposes of this competition.

7. Prizes

7.1. The prize is as stated and no cash or other alternatives will be offered. Prizes are subject to availability and Roche Diabetes Care reserve the right to substitute any prize with another of equivalent value without giving notice.

7.2. There will be 90 (ninety) travel bags to the value of R500 (five hundred rand) each offered as prizes. Winners qualify to get 1 of these 90 travel bags. Prizes will be awarded to winners by the 2nd of October 2021

7.3. Winners will be contacted either telephonically or via email and 1 travel bag to the value of R500 (five hundred rand) will be sent to their home address via a local courier service. Travel bags include an insulin carrying pouch, sanitizer, wet wipes and glucose sweets.  

7.4. Prizes are not transferable and may not be deferred, changed or exchanged for cash or any other item. In the event that the award of the prize is subject to any bank charges and/or has any tax implications and or any other cost then the organizer reserves the right to adjust such prize to accommodate such charges and costs alternatively, in the sole discretion of the organizer, such charges and or costs shall be for the account of the winner.

8. Prize Draws, Winner Announcement and Claims

8.1. Only 90 (ninety) winners will be selected during the term of the competition (as set out in paragraph 7 above).

8.2. Prize winners will be posted on the social media platforms of Roche Diabetes Care’s choice, with the consent of the winner.

8.3. All prizes are awarded at the discretion of Roche Diabetes Care. Roche Diabetes Care reserves the right, at its own discretion, to substitute a prize with any other prize (not cash) of comparable commercial value.

8.4. Winners will be chosen on the basis of merit by Roche Diabetes Care. 

8.5. Roche Diabetes Care’s decision as to winners is final and no correspondence will be entered into.

8.6. Winners will be contacted by telephone or by email on or before 2 October 2021.

8.7. Roche Diabetes Care shall not be liable, once the winners have been notified, for any reason, if it is unable to contact the winner for a period longer than 7 (seven) business days from 1st October and no prior arrangements (for example, alternative contact details) have been made by the winner. 

8.8. If Roche Diabetes Care is unable to reach a winner for a period of more than 7 (seven) business days, Roche Diabetes Care may in its sole discretion determine that the participant forfeits the prize and Roche Diabetes Care has the discretionary right to draw a new winner from the eligible entries.

9. Disclosure of learnings and personal information

9.1. Roche Diabetes Care may publish a winner’s name and his/her comment submitted during the competition onto and Roche Diabetes Care social media platforms & any other media platforms with regards to the competition, provided the winner consents to such disclosure. Should the winner not consent to such disclosure, then Roche Diabetes Care shall be entitled to publish the winner’s comment on any of the aforesaid platforms anonymously.

9.2. A winner’s details (as contemplated in paragraph 8.1 above) will be used strictly for marketing purposes by Roche Diabetes Care and will not be sold to third parties.

9.3. Roche Diabetes Care shall at all times comply with all data protection privacy laws applicable at the time of the competition when storing, processing or disclosing any of the personal information (as defined in the applicable data protection privacy laws) of the participants.

9.4. This competition is in no way sponsored, endorsed or administered by, or associated with any social network. You are providing your information to Roche Diabetes Care and not to any other party. The information will be used in conjunction with the following privacy policy found at

10. Termination or cancellation of competition

Roche Diabetes Care reserves the right to amend or withdraw this competition in whole or in part, at any stage temporarily or permanently, without prior notice or compensation. In the event of any such amendment or withdrawal, all participants hereby agree to waive any rights they may have in terms of this competition and acknowledge that they have no recourse against Roche Diabetes Care, its agents and/or related parties involved in the running of this competition.

11. Governing law

This competition is governed by the laws of the Republic of South Africa and is subject to the exclusive jurisdiction of the South African courts.

12. Indemnities and limitation of liability

12.1. Participants and winners absolve Roche Diabetes Care, its advertising agencies, advisers, and suppliers from liability for all claims, loss or damages howsoever arising from wilful misconduct or negligent acts or omission on the part of any such person.

12.2. Roche Diabetes Care will not be liable for any delays in delivery of a prize to any winner.

12.3. Participation in this competition and subsequent use of the prize is at OWN RISK and participants and prize winners hereby indemnify and hold harmless Roche Diabetes Care, its employees, agents, organisers of this promotion, advertising agencies, advisers and any other related parties, against all claims, losses and liability whether direct or indirect incurred by any participant arising from or in connection with this promotion, including without limitation, personal injuries, death and property damage and claims based on publicity rights, defamation or invasion of privacy, howsoever arising.

12.4. Roche Diabetes Care shall not be responsible for any misrepresentation caused due to an unintentional copying error, typing error or an error by omission that may occur on any of our promotional material.

13. Disclaimers

13.1. Participants are not required to purchase any Accu-Chek blood glucose monitoring systems to participate in the competition. Nothing in these Terms and Conditions, or in any advertising collateral in relation to this competition shall be read as obliging or requiring any participant to have or be in possession of any Accu-Chek blood glucose monitoring systems for purposes of this competition.

13.2. Participants are not required or encouraged to share any medical or health information.

14. Uploading of comments

14.1. You must ensure that your comment uploaded on the competition lead form or any other platform (“Content”) complies with all applicable laws and our Terms and Conditions.

14.2. We reserve the right to remove any Content that does not comply with our Terms and Conditions from any of our social media platforms.

14.3. For purposes of this paragraph 15, the following terms shall have the following meaning:

14.3.1. Abusive Content means Content which we consider to be defamatory, discriminatory, obscene, lewd, offensive, threatening, abusive, harassing, harmful, hateful, hate speech, or which contains child, explicit or violent pornography, Content which may be harmful to minors, religious or racial slurs or threatens or encourages bodily harm or the like or which may violate any person’s rights, regardless of whether such Content is accessed, transmitted, propagated, distributed, created or stored in a public or private context;

14.3.2. Misrepresentation includes (without limitation)‑ Providing false, incomplete or inaccurate information when registering for the competition; actions designed to deceive, mislead, defraud or otherwise make misrepresentations to any person regarding any fact or circumstance; altering the content of communications received by you and thereafter forwarding same to others without indicating the nature of the alterations; and

14.3.3. System Abuse means any conduct which does or may‑ damage, impair, overburden or disable any system of any person (including us) using any of the social media platforms made available for the competition; interfere with any other person's use of the of the social media platforms made available for the competition;

14.4. You agree that, when you use the social media platforms made available for the competition, you will not‑

14.4.1. do anything which violates any of our Terms and Conditions;

14.4.2. make any Misrepresentation;

14.4.3. post, upload or transmit any Abusive Content;

14.4.4. do anything that does not comply with generally accepted internet etiquette including (without limitation) the excessive use of capitalised text, theuse of inflammatory or antagonistic criticism ("flaming"), or wastefully and unnecessarily including previous communications in any postings;

14.4.5. violate or infringe the intellectual property rights, contractual or fiduciary rights, privacy, personality or publicity rights of another;

14.4.6. perform System Abuse;

14.4.7. repeatedly post gratuitous off-the-topic communications;

14.4.8. transmit Content that you do not own or do not have the right to publish or distribute, whether under law or contract;

14.4.9. perform or encourage any illegal activities including (without limitation) promoting or facilitating access to, use of or sale of dangerous substances or devices;

14.4.10. fail to comply with applicable domestic, national or international laws, rules and regulations;

14.5. Should we consider you to be in breach of any of the Terms and Conditions, then we may, without prejudice to any other rights which we may have under the terms or in law,‑

14.5.1. remove Content which we may deem inappropriate or unsuitable for the social media platforms made available for the competition without notification to you;

14.5.2. give you a warning;

14.5.3. co-operate with competent law enforcement authorities to the extent reasonably required to do so;

14.5.4. institute appropriate legal proceedings; and/or

14.5.5. comply with such obligations as may be imposed on us by law.

15. For more information and to enter the competition please visit the RocheDiabetesCareSSA Facebook page.