Frequently Asked Questions
Yes, both the Accu‑Chek Instant and the Accu‑Chek Instant S meters connect to the Accu‑Chek Smart Pix system using a standard USB cable. There is no need for an extra dongle. Once connected to a computer, the user then can transfer data, set the meter time and date, and set target ranges.
Yes, you may utilize Mac computers to access the Accu‑Chek Connect Online system.
No, there is no WiFi or NFC connectivity with the meter. However, the Accu‑Chek Instant meter connects to the Accu‑Chek Connect app on the PwD’s smartphone via BLE. Data can be transferred or reports sent through multiple connectivity options via the Accu‑Chek Connect app including email, text message, and automatic upload into the Accu‑Chek Connect Online system.
The Accu‑Chek Instant meter implements BLE Pass Key Pairing security, the same technology used in the Accu‑Chek Connect and the Accu‑Chek Guide meters.
The app works offline, but an active Internet connection is required to synchronize data with the Accu‑Chek Connect Online system. Online use is necessary for data sharing and data backup.
Yes. When you create an Accu‑Chek Connect Online account, your data is stored with that account. If you change mobile devices or have to re-install the Accu‑Chek Connect app, pair your meter to the app. When you link the app to your Accu‑Chek Connect Online account, you can begin tracking your data in your account again. It is recommended to create a backup (Settings > Backup) before switching mobile devices to ensure data has been saved and is available for import to the new device.
Yes. There is no limit to the number of meters that can be paired with the Accu‑Chek Connect app.
The Accu‑Chek Instant meter can only pair and synchronize data with one Bluetooth-enabled device at a time. Once the meter has been paired, pairing with a new device will overwrite the original pairing. The Accu‑Chek Connect app will synchronize data with the Accu‑Chek Connect Online system without duplicating results.
Yes. BG results and diabetes data transferred from the meter to the app are stored in the app. You can view this data when the meter is off and not actively connected via Bluetooth.
Yes, at least 720 results will remain in the meter’s memory at all times, despite the transfer of data to an app or online portal.
When the meter is paired with the Accu‑Chek Connect app, each BG result will be transferred automatically. However, the meter and smartphone must be within 3 meters to transfer successfully. If the app is not open, you will receive a notification on your smartphone indicating a new blood glucose value has been received.
The Accu‑Chek Instant meter and mobile device must be within 3 meters for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during BG test(s), any new meter data will synchronize with the app when the devices are within range and Bluetooth is turned on.
The Accu‑Chek Instant meter has a memory capacity to store at least 720 glucose results, including time, date and test result markers. The Accu‑Chek Instant meter can transfer results via Bluetooth Low Energy (BLE) to the Accu‑Chek Connect app on a compatible smartphone (which can be synchronized with the Accu‑Chek Connect Online system). As with the Accu‑Chek Instant S meter, the Accu‑Chek Instant meter can also use the micro-USB to connect to a PC.
The Accu‑Chek Instant and Accu‑Chek Instant S meters are compatible with the following DM solutions: Accu‑Chek Connect app (version 2.1), Accu‑Chek Connect Online (version 2.1), Accu‑Chek Smart Pix device (version 2.2), Accu‑Chek Smart Pix software (version 2.2) or Accu‑Chek 360° diabetes management system (version 2.2.3.)
Being too low is life threatening for people with diabetes. Therefore, red has been chosen to be the color indicating “danger.”
Yes, the target ranges in the meter can be changed using the device settings on the Accu‑Chek Connect app, the Accu‑Chek Connect Online system or the Accu‑Chek Smart Pix system.
The IDF Guidelines are used for the High values range and the ADA Guidelines for the Low values range. In range: 70-160 mg/dL (3.9-8.9 mmol/L), below range: 69-10 mg/dL (3.8-0.6 mmol/L), above range: 161-600 mg/dL (9.0–33.3 mmol/L).
Yes, except in the US and Canada.
No. As seen with almost all products designed for at-home use, the Accu‑Chek Instant or Accu‑Chek Instant S meters do not have a claim for diagnosis.
During our human factors testing, we discovered that there could be some confusion in misinterpreting an error with an actual test result if the meter is held upside down while viewing the display. We implemented this approach to showing error codes so as to eliminate any risk of misinterpretation.
The Accu‑Chek Instant meters support the AST claim for testing on the forearm, upper arm, below the thumb (thenar) and below the little finger (hypothenar). The Accu‑Chek Instant S meters do not support AST claims at the time of launch. However, additional studies are being conducted to achieve our AST claims post-launch for the Accu‑Chek Instant S meter.
At least 720 readings can be stored inside the meter. However only the last result and the 7, 30 and 90-day averages can be reviewed on the meter. To review all values the meter must be connected to one of the software solutions (e.g. Accu‑Chek Smart Pix or Accu‑Chek Connect).
While smaller, the Accu‑Chek Instant/Accu‑Chek Instant S meters have been proven to include and improve upon the features that are so popular with our current users while maintaining its ease of handling.
Performing a control test lets the user know the meter and test strips are working properly. A control test should be performed when:
- A new test strip box is opened
- The test strip container has been left open
- The test strips are thought to be damaged
- Checking the meter and test strips
- The test strips were stored in extreme temperatures, humidity, or both
- The meter was dropped
- The test result does not match how the PwD feels
- Checking to see if the PwD is performing the test correctly
The FAD-GDH enzyme is a key component of the system’s new test strip chemistry, which works in conjunction with other system components to deliver advanced accuracy, highly reliable performance and reduced interferences.
Yes, the Accu‑Chek Instant and Accu‑Chek Instant S meters comply with the requirements of ISO 15197:2013/ EN ISO 15197:2015 (In vitro diagnostic test systems – Requirements for blood glucose monitoring systems for self-testing in managing diabetes mellitus). The evaluation report is available in the launch binder.
The Accu‑Chek Instant and Accu‑Chek Instant S meters are our latest development in accuracy from a pioneer in blood glucose testing technologies. They are two of the most accurate meters in our portfolio.
No, the Accu‑Chek Instant and Accu‑Chek Instant S meters are designed to ensure that the battery power level will not impact results given by the meter.
Yes. In addition to accuracy with capillary blood, the Accu‑Chek Instant and Accu‑Chek Instant S meters may be used with venous, arterial and neonate blood.
The Accu‑Chek Instant system fulfills the ISO 15197:2013/EN ISO 15197:2015 standards and delivers even tighter 10/10 accuracy for reliable results you can trust.
The Accu‑Chek Instant meter is one of the most accurate systems our organization has ever manufactured and meets ISO 15197:2013/EN ISO 15197:2015 standards for accuracy. It has 10/10 analytical accuracy. While this is a highly accurate system, there are other manufacturers that make a similar accuracy claim.
10/10 references an ISO-compliant internal testing protocol. For three different lots of test strips, 95% of BG results must fall within ± 10 mg/dL of reference result at glucose concentrations < 100 mg/dL or within ± 10% at glucose concentrations ≥ 100 mg/dL.
Meter care and batteries
The Accu‑Chek Instant and Accu‑Chek Instant S meters have a fast test time of less than four seconds.
Test results may be seen in 7, 30 and 90-day averages.
Flagging of test results is not possible on the meter itself. However, if a patient chooses to do so, they can add this information via the Accu‑Chek Connect app (for the Accu‑Chek Instant meter) or in their Accu‑Chek Connect Online account (for both systems).
No, the USB port for any of the Accu‑Chek meters (Accu‑Chek Instant, Accu‑Chek Instant S, Accu‑Chek Connect or Accu‑Chek Guide) is not water- or dust-resistant.
No, the USB cable does not charge the meter’s batteries. Remove the USB cable after downloading results. In fact, leaving the USB cable connected to the meter and PC after download could draw power from the meter batteries. A blood glucose test cannot be performed while the Accu‑Chek Instant or Accu‑Chek Instant S meter is connected to a PC with a USB cable.
Yes, any time the meter is on, the battery is being consumed whether searching for a paired device or uploading results.
As a general rule, with the connectivity of the meter enabled, the battery life is anticipated to be at least 750 tests. Normal testing without connectivity should produce approximately 1,000 test results for both systems.
The Accu‑Chek Instant meter requires two batteries to power the added value features, such as the backlit display and Bluetooth connectivity. These features are not available with the Accu‑Chek Instant S version, so only one battery is required.
The meters will retain the date and time settings for up to 2 hours.
If replaced within a reasonable time, the memory is not lost when the battery is replaced. If date and time no longer appear on the meter’s display after a battery change, a sync with the DMS is required.
With the Accu‑Chek Instant or Accu‑Chek Instant S meter, it is not necessary to delete stored results. Once 720 blood glucose results are in the memory; adding a new result causes the oldest one to be deleted. Additional editing solutions for results are available with the Accu‑Chek Connect app, the Accu‑Chek Connect Online system and the Accu‑Chek Smart Pix system.
Accu‑Chek Connect app: For the Accu‑Chek Instant meter, the date and time will be automatically set and displayed when paired with the Accu‑Chek Connect app. The date and time will be synchronized to the paired device. Note that the Accu‑Chek Instant S meter cannot be paired with the Accu‑Chek Connect app.
Accu‑Chek Connect Online or Accu‑Chek Smart Pix: For either meter, the date and time will be set and displayed during the process of setting up an Accu‑Chek Connect Online account via USB cable. The date and time will match that of the connected device. On subsequent data transfers, the date and time will automatically sync to the connected device date and time if there is a difference of more than 10 minutes. The date and time will also be set when configuring the meter with the Accu‑Chek Smart Pix system.
The Accu‑Chek Instant meter makes testing effortless. The features which are not heavily used have been removed from the meter and placed on the Accu‑Chek Connect app. This makes handling and interactions with the system effortless. Additionally, the Accu‑Chek Instant meter has an intuitive target range indicator that instantly shows PwDs how they are doing with their management.
Test Strips and control tests
The Accu‑Chek Instant system was designed to assist users to easily conduct a test. Several features were designed for this purpose:
- Easy-edge test strip has a wide application area compared to leading brands
- Strips are placed electrode down in the vial, so that they can be inserted easily into the meter with minimal handling
In order to achieve the highest accuracy and most robust system claims, a combination of palladium and gold is used for the electrodes. Both of these metals are widely utilized in the electronics and medical industries for surgical instruments and metal contacts.
A combination of palladium and gold is used for the electrodes. Both of these metals are widely utilized in the electronics and medical industries for surgical instruments and metal contacts.
There are eight electrodes on the test strip.
No, the Accu‑Chek Instant test strip does not offer any out-of-meter dosing option. To provide a timely, accurate result, electrochemical systems require a connection between the meter and test strip during the entire testing process.
Yes, as with any test strip, heat, humidity and other environmental conditions can affect strips.
No, the meters do not provide an automatic warning message telling customers that their vial of test strips will soon expire or lock them out once they have expired.
As with today’s products, the user will receive an E-4 error code.
No. There is no ability to squeeze extra blood from the finger to dose a strip a second time. However, there is a slight pause in testing that allows for the patient to take full use of the available blood from their finger.
The easy-edge of the Accu‑Chek Instant test strip has the largest dosing window of any major blood glucose test strip. It can be dosed anywhere along the edge and automatically absorbs the blood from the patient’s finger. Regardless of where dosed along the edge, the system provides a fast, accurate result.
The Accu‑Chek Instant test strip requires only a small speck of blood (0.6 μL).
Yes, a clear protective barrier runs along the entire length of the test strip to protect the strip and chemistry. Blood applied to the opening along the end of the strip can be quickly pulled into the test strip.
No, there is no compatibility between the Accu‑Chek Instant test strips with these and other Accu‑Chek systems.
No, the Accu‑Chek Instant and the Accu‑Chek Instant S meters do not require manual coding.
Yes, it is possible to test with all types of blood including capillary, venous, arterial, and neonatal for all ROW countries outside the US and Canada.
The new Accu‑Chek Instant test strip utilizes the FAD-GDH chemistry. This system is the most accurate in the history of our organization. It meets the 10/10 standards for accuracy.