Important Notice: Our call centre will be operating remotely over the upcoming weeks. We will remain open from 08h00 - 16h00, Monday to Friday to assist you with your queries. In the event that you require a replacement product, we will direct you to the nearest pharmacy.

Thank you for your email. We welcome your feedback and will do our best to answer any queries you may have regarding Accu-Chek products.

If you have an urgent product concern or technical question, please call our Accu-Chek Care Line (toll free in South Africa) on 080-Diabetes (080-34-22-38-37) from 8:00am to 4:30pm from Monday to Friday excluding public holidays. If you are calling outside of South Africa please contact us on (+27) 11 504 4677 from 8:00am to 4:30pm Monday to Friday excluding public holidays.

If you are looking for an Accu-Chek Active black code chip during this time, please visit your closest Dis-Chem pharmacy or call our Accu-Chek Line on 080-34-22-38-37. 

Yours sincerely,
Accu-Chek Customer Support