Thank you for your email. We welcome your feedback and will do our best to answer any queries you may have regarding Accu-Chek products.

If you have an urgent product concern or technical question, please call our Accu-Chek Care Line (toll free in South Africa) on 080-Diabetes (080-34-22-38-37) from 8:00am to 4:30pm from Monday to Friday excluding public holidays. If you are calling outside of South Africa please contact us on (+27) 11 504 4677 from 8:00am to 4:30pm Monday to Friday excluding public holidays.

If you are looking for an Accu-Chek Active black code chip during this time, please visit your closest Dis-Chem pharmacy or call our Accu-Chek Line on 080-34-22-38-37. 

Yours sincerely,
Accu-Chek Customer Support